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TERMS + CONDITIONS

All prices and specifications are subject to change without notice. 

Prices are final as of time of an order. 

All products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. 

In case of shipping damage, the customer should contact us immediately, so we can promptly file a damage claim with the carrier and expedite a replacement. Any discrepancy, including wrong items or missing items, should be reported to info@vanddelectricbikes.com within 36 hours. 

By purchasing from our web site, you acknowledge that you have read and agreed to all terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders. Product images are for representation purposes only. Actual products may have slight cosmetic differences.


WE OFFER A 1-YEAR WARRANTY.

V&D Electric Bikes wants you to be 100% satisfied with the products you purchase. All bike sales are final unless the bike is functionally defective. If so, you may return it to V&D Electric Bikes within three (3) business days of receiving the product for replacement or repair. The product must be returned undamaged (cosmetic) and in the original packaging. Parts that are still under warranty will be repaired or replaced.

Upon receipt of the returned product, V&D Electric Bikes shall inspect the returned Product to confirm that it is damaged and in the original packaging. If V&D Electric Bikes decide the bike has a functional defect, V&D Electric Bikes shall credit purchaser for the purchase price. Purchaser shall be responsible for all shipping costs. If Purchaser returns Product that is damaged due to reasons not covered under the warranty, not in the original packaging, then V&D Electric Bikes shall not issue any credit (refund) to Purchaser.


OUR RETURN POLICY

Domestic (U.S.) Customers:
If your product is in stock it will ship within 2 business days of approved and cleared payment. Orders are processed in order of receipt of approved and cleared payment. If your item is not in stock or stock is depleted via another channel we will contact you regarding your order. You will have the option to wait for your back-order, modify your order, or cancel your order.

International Customers:
Please note: there may be an import fee due on delivery. It varies depending on your province and municipality, and we do not have any control over it. If this is your first time ordering from a U.S. store, please double-check with your local officials first. By purchasing, you confirm that you alone are responsible for any import tariffs or taxes due. Packages that are refused due to unpaid duties will not be refunded.

Delivery Information:
Your product will ship from our warehouse within 2 business days of your payment clearing. We only ship Monday through Friday. Any in-stock orders placed Friday through Sunday will ship the following Monday or Tuesday.

Items Damaged During Transit:
If you receive a damaged item, you must contact us within 7 days by calling 1-877-245-2494, or by email at info@vanddelectricbikes.com. If you do not contact us within this time period, your damage claim may be denied by the carrier. Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents.

Warranty Limitations:
This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for 1 year from the date of invoice. This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser.

Limits and Exclusions:
There are no express warranties except as listed above. V&D Electric Bikes shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use this product or any associated equipment, cost of substitute equipment, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. In no event shall V&D Electric Bikes be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. V&D Electric Bikes is not liable for property damage, personal injury, or death. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

State Law Rights:
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state.

Not responsible for typographical errors. Product photos are for illustration only: actual product may have cosmetic differences.

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Call: (877) 245-2494