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V&D Electric Bikes wants you to be 100% satisfied with the products you purchase. All bike sales are final unless the bike is functionally defective. If so, you may return it to V&D Electric Bikes within three (3) business days of receiving the product for replacement or repair. The product must be returned undamaged (cosmetic) and in the original packaging. Parts that are still under warranty will be repaired or replaced.

Upon receipt of the returned Product, V&D Electric Bikes shall inspect the returned Product to confirm that it is damaged and in the original packaging. If V&D Electric Bikes decide the bike has a functional defect V&D Electric Bikes shall credit purchaser for the purchase price. Purchaser shall be responsible for all shipping costs. If Purchaser returns Product that is damaged due to reasons not covered under the warranty, not in the original packaging, then V&D Electric Bikes shall not issue any credit (refund) to Purchaser.